Privacy Policy
Last Updated: January 2026
1. Introduction
Top Factory (Hong Kong) Technology Group ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect information about you in a variety of ways, including:
• Personal Data: Name, email address, phone or WhatsApp number, company name, country or region, and project details that you voluntarily provide when submitting a project inquiry.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on each page.
We do not collect credit card or other payment card details through this website. Payment terms, where applicable, are agreed separately in the contract for each order.
3. How We Use Your Information
We use the information we collect to:
• Review your project inquiry and assess feasibility
• Prepare quotations, technical clarifications, and configuration proposals
• Communicate with you about solutions, products, and services
• Improve our website and services
• Respond to your inquiries and provide after-sales support
• Comply with legal obligations
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with:
• Service Providers: Third-party vendors who perform services on our behalf (e.g., logistics, data analysis)
• Legal Requirements: When required by law or to protect our rights and safety
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
8. Contact Us
If you have questions about this Privacy Policy, please contact us via the project inquiry form on our Contact page.
Email: hongkong@topfactory.hk
Address: Room 18, 2/F, TusPark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong